IT Support Specialist

工作描述

IT Support Specialist
全职
昆西,伊利诺斯州

If you are a forward-thinker interested in fostering a dynamic and supportive environment, then keep reading! We are searching for a result-oriented IT Support Specialist to join Hollister Whitney Team at 有利的高度.

beta365我们

有利的高度, LLC is North America’s leading independent manufacturer of elevator components and systems. Vant年龄 is comprised of eight business units including GAL Manufacturing; GAL 加拿大; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vant年龄 supplies almost all electro-mechanical devices used in contemporary elevators. 成立于1927年, the Vant年龄 group employs over 900 staff in multiple locations across the United States, 加拿大, and United Kingdom.

需求

We are searching for a candidate with:

• 1-3 years of prior experience as an IT professional.
• Preferred associate degree in information technology or equivalent work experience.
• Windows 10, and 11 OS experience.
• Knowledge of Office 365 applications.
• Knowledge of Microsoft Terminal Services / Remote Desktop Services
• Windows Desktop configuration and software installation
• Basic networking troubleshooting.
• Preferred knowledge of voice over IP and phone systems.
• Must have excellent analytical and problem-solving skills.
• Preferred Windows Server 2016
• Knowledge of Active 目录, DHCP, DNS and Azure AD.
• Able to perform job responsibilities and projects with minimal supervision.
• Excellent documentation, communication, and customer service skills.
• 注重细节的, 务实的, multi-taskers with excellent internal customer service and communication skills will be particularly attracted to this challenging and rewarding position.

Duties and Responsibilities

A typical day may include:

• Supports the day-to-day operations of the users.
• Man年龄 new user onboarding including the procurement and setup of hardware, 用户帐户, email setup and user training.
• Provide levels 1-2 support to all users in our Quincy office and remote offices users when needed.
• Maintain, analyze, troubleshoot, and repair computer systems, hardware and peripherals.
• Maintain and create users in current phone systems.
• Create and deploy im年龄s to new computers.
• Man年龄 the departing user process including 用户帐户 retirement, 数据转换, and hardware reallocation.
• Ensure all workstations and laptops are kept up to date with security updates, 反病毒, 反恶意软件, and firewall protection.
• Man年龄 print servers and print queues.
• Maintain end-user device inventory.
• Maintain Help Desk and Ticketing Systems.
• Keep customers up to date on the status of their requests.
• Network cabling installation, rewiring and troubleshooting.
• Direct unresolved issues to the next level of support personnel.
• Contributes to the development of processes and procedures.
• Typically reports to a man年龄r or head of the local unit/department.

Benefits of Working With Us

Medical/Dental/Vision/Life Insurance

保险公司

401(K)/ Company Match/ Non-Elective

Generous Paid Time Off (PTO)

学费 Reimbursement

Employee Assistance Program (EAP)

职位详细信息

全职

Day shifts, generally 8:00 AM – 4:30 PM

Based in 昆西,伊利诺斯州

有利的高度, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, 宗教, 年龄, 性, 国家的起源, 残疾状态, 遗传学, protected veteran status, 性ual orientation, gender identity or expression, or any other characteristic protected by federal, 状态, 或者当地法律.

This policy applies to all terms and conditions of employment, including recruiting, 招聘, 放置, 促销活动, 终止, 裁员, 回忆, 转移, leaves of absence, 补偿, 和培训.

Like What You Read?

If you’re excited by the prospect of working at the forefront of engineering technology with a world-class employer that values your ambition, problem-solving abilities, and employee-oriented mindset then we invite you to apply.